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Terms and Conditions

We want our online store to be as easy to use as possible, however if you can't find what you're looking for, feel free to contact us using our Contact Us page, or email us at info@derbyshirecandlecompany.co.uk

Terms and Conditions:

Please take care to make yourself aware of these conditions before using our services, as by using our site you are agreeing to these conditions.

Click here to review our Privacy Policy regarding your information.

We will do our best to ensure the availability of our site is uninterrupted, however this cannot be guaranteed. We reserve the right to change or withdraw any part of our website, including these conditions. You will be subject to the policies and conditions of use and sale on our site in force at the time that you use the website or that you order goods from us, unless the change is required to be made by law or government authority (in which case it will apply to orders previously placed by you). We shall not be liable for damages of any kind including without limitation, direct, indirect, special or consequential damages, loss of income or profits, loss of or corruption of data, loss of or damage to property or claims of third parties, arising out of or in connection with your use of this website. We are not responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control, nor that use of our website will be completely error-free or uninterrupted. We will not be responsible to you if we are unable to provide our Internet services for reasons beyond our control.

If considered necessary, we reserve the right to suspend or restrict your access to the website. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.

Users of this website may send communications and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, abusive, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties and does not consist of or contain software viruses.

Derbyshirecandlecompany.co.uk grants you a limited licence to access or make personal use of this website, but not to download (other than page caching) or modify it without our written consent. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

All rights in the designs and information on our website are owned by us or our content suppliers. These are protected, as appropriate, by United Kingdom and International copyright and database right laws, trademarks and other intellectual property rights. You may only view, reproduce or print the materials on this website for the purpose of ordering goods from us. You may not utilise any data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website.

Our responsibility to you

Upon placing an order on our site, The Derbyshire Candle Company will send you an email confirming receipt of your order and the order details.

Your order represents an offer to us to purchase a product. Our email confirmation represents our acceptance of said offer. We will also email you to notify you that your order has been despatched.

Please review our Returns Policy, which applies to products purchased from us.

Please note that any dispatch estimates we give you are estimates, not guaranteed dispatch times and should not be relied upon as such. We will inform you by e-mail if any products you order turn out to be unavailable


Terms regarding both parties


We do not sell to children under the age of 18. By buying from us, you are acknowledging that you are over the age of 18.

When you visit derbyshirecandlecompany.co.uk or email us, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We accept no responsibility for the contents of any other websites to which this website has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of, or reliance on, any content, goods or services available on such sites.

Derbyshirecandlecompany.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty. We will be responsible for any losses you suffer as a result of us breaching these conditions.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

You will be responsible if you breach these terms of use and will reimburse us for any loss caused to us as a result of your misuse. If any of these Terms and Conditions are unenforceable, it shall not affect the enforceability of the rest of these Terms and Conditions. Your statutory rights as a consumer remain unaffected

Please feel free to give us any feedback, recommendations or comments about our service and website. We take this very seriously and aim to deal with any problems or difficulties in a timely, fair and effective manner. Please email us on: info@derbyshirecandlecompany.co.uk or send us a message via our Contact Us page, Facebook or Twitter (links are at the bottom of every page).

We can be contacted at the following address:

Offcote Grange Barn



Email: info@derbyshirecandlecompany.co.uk

Telephone: 01335 664099